Restoration Production Manager

What We Offer

• 401(k) matching
• Company car
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Job Responsibilities

• Manage active mitigation and reconstruction projects end-to-end — scope, schedule, crew, and quality
• Lead field technicians day-to-day: delegate, coach, hold the standard, and back them when they need it
• Keep documentation airtight — moisture logs, Xactimate-ready notes, photo documentation, and job files that hold up under adjuster scrutiny
• Be the face of the job for homeowners, property managers, and insurance adjusters — professional, clear, and on top of it
• Track labor, materials, and equipment — you own the job profitability, not just the timeline
• Enforce safety protocols and IICRC standards on every job, no exceptions
• Handle equipment maintenance and accountability — if it's on your truck, it's your responsibility
• Be available for emergency response — this is restoration, not a 9-to-5

Requirements

• 3+ years in restoration or construction
• IICRC WRT / ASD (or ability to get certified)
• Valid driver's license — clean record
• Experience with Xactimate or job management platforms
• Comfortable managing field crews directly
• Strong communicator — crews, clients, and adjusters
• Physically capable — heavy lifting, tight spaces, ladders
• Bilingual English/Spanish a plus

About the Role

We run six SERVPRO franchise licenses across all five NYC boroughs. Water, fire, mold, reconstruction — large losses, commercial buildings, residential emergencies, you name it. We're not looking for someone to punch a clock. We need a field leader who takes ownership of every job from kickoff to close-out.

Why SERVPRO Team Allen

• Six franchise licenses across all five NYC boroughs — serious coverage, serious volume
• Actively scaling — large commercial losses, TPA programs, and insurance carrier relationships already in place
• Likeness that came up through the trades — we know what this job takes and we respect people who do it well
• Real room to grow — this isn't a dead-end field supervisor role, it's a stepping stone for the right person

Why Join Us?

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.