Restoration Large Loss Project Manager

About the role

Welcome to Merit Restorations. We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve. At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team, aligned in mission, values, and execution. Why we exist. We exist for two families. The families we serve and the families inside this company. When we work together and serve our clients at the highest level, both families win.

Working directly for the Branch Manager, the Large Loss Project Manager is primarily responsible for estimating and managing construction jobs valued at $50,000-$1 million+, managing deadlines, progress, and quality on multiple projects simultaneously.

Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned.

• Project Planning & Execution: Works from a scope as prepared by a Merit Estimator, plans and executes the construction of residential and commercial structures, revises as appropriate to meet changing needs within timeline and budget, oversees projects as they are being carried out to ensure that the work is done according to the outlined specifications, and meets project deadlines on multiple projects simultaneously.
• Quality Control & Compliance: Provides detailed quality control via frequent project site visits, reviews and inspects product on regular basis to ensure standards are being met, understands, interprets and relays building plans, manages inspections process to ensure compliance with local/national codes and other building details, and minimizes Merit's exposure to risk on projects.
• Financial & Contract Management: Manages budgets and tracks project expenses, ensures each project achieves a minimum gross profit margin as determined by company standards, is responsible for invoicing and collection of funds as per contract, and prepares construction contracts.
• Estimating & Documentation: Visits new job property and documents the full scope of repairs while onsite, interfaces with clients and Insurance Adjusters throughout the estimating phase, and builds/develops relationships with adjusters and insurance carriers.
• Business Operations & Process Improvement: Develops, manages, and improves business infrastructure and operations built around industry best practices to enhance efficiency, specifically around on-site production and performance, oversees procedures and processes for efficiency, and thoughtfully implements recommendations to develop and improve them.
• Client Management: Works closely with insured and interested parties, manages day-to-day client interaction, sets and manages client expectations, communicates effectively with client to identify needs and evaluate solutions, resolves or escalates issues in a timely fashion, communicates difficult/sensitive information tactfully, calls or meets customer to ensure satisfaction, and collects payment for work completed.

Requirements

• Three years Insurance Restoration experience preferred; commercial a plus.
• Experience in construction, painting, and other related restoration services is a plus but not required.
• In-depth understanding of the company and its position in the industry.
• Knowledgeable of and ability to read and interpret plans and specifications.
• Good subcontractor bid solicitation skills.
• Working knowledge of various computer programs (experience with Xactimate is preferred but not required); proficient computer skills in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Excellent analytical and problem-solving skills.
• Excellent analytical and time-management skills with good interpersonal skills and communication with all stakeholders.
• Able to make professional decisions in a fast-paced environment and own the results.
• Capable in both a leadership and team-player role.
• Confident to speak candidly, assume roles and tasks, and then report back on what happened as well as its impact.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Unlimited PTO