Restoration General Manager

About the role

The General Manager will oversee all aspects of operations, ensuring exceptional service delivery, efficient operations, and team development.

Responsibilities

• Lead, motivate, and manage all staff, cultivating a positive and productive workplace.

• Oversee recruitment, training, and development of employees to build a high-performing team.

• Set performance goals, monitor progress, and provide ongoing feedback.

• Oversee daily operations, including scheduling, resource allocation, and project management.

• Maintain and enforce company policies and operational procedures.

• Implement quality control measures to ensure service excellence.

• Manage budgets and operational costs to ensure financial health.

• Monitor revenue, expenses, and profitability, identifying opportunities for improvement.

• Collaborate with the ownership team to set and achieve financial goals.

• Ensure consistently high levels of customer service and satisfaction.

• Address customer complaints and resolve issues promptly and professionally.

• Foster strong relationships with clients to encourage loyalty and referrals.

• Identify opportunities for business expansion and diversification.

• Collaborate with sales and marketing teams to drive new customer acquisition and retention.

• Develop and execute long-term strategies to ensure sustained growth.

Qualifications

• Proven management experience, preferably in restoration, cleaning, or a related service industry.

• IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Fire & Smoke Restoration (FRST) are required.

• Several years working with insurance carriers, understanding claims processes, and experience with third-party administrators (TPAs).

Skills

• Strong leadership, team-building, and motivational abilities.

• Excellent organizational, problem-solving, and time-management skills.

• Financial acumen, including budget management and P&L oversight.

• Exceptional communication and interpersonal skills.

What We Offer

• Competitive Salary & Benefits: Starting at $100,000–$150,000, with a comprehensive benefits package that recognizes and rewards your contributions.

• Career Growth: Opportunities for professional development and advancement.

• Supportive Environment: A dynamic workplace where you can make a real impact.

• Industry Impact: Join an essential and growing industry making a difference in people’s lives.