Restoration Field Technician/CSR

Responsibilities

• Pack Out – Receiving – Production – Restoration – Warehouse – Staging – Delivery
• - Travel to the loss site to properly inventory and sort textiles, electronics, art, and contents by using appropriate technology.
• - Follows all procedures and guidelines per training protocols.
• - Communicate and follow verbal instruction from the lead CSR.
• - Effectively pack out jobs properly while maintaining the integrity of the contents.
• - Follow written instructions specific to each job.
• - Ensure that the restoration process meets company standards and customer expectations.
• - Remain professional around homeowners, adjusters, and contractors.
• Receiving
• - Assist warehouse manager unload contents.
• - Organize all contents based on cleaning method.
• - Identify and separate for immediate needs.
• - Use appropriate technology.
• Pack out
• - Ensure truck is stocked with materials for the day.
• - Perform pack out based on normal flow – textiles, electronics, art, contents.
• - Follow all procedures to properly inventory, eval, tag and box
• - Take appropriate photos.
• - Keep a clean workstation.
• Delivery
• - Assist warehouse manager load deliveries.
• - Transport items to loss site.
• - Place furniture in original rooms
• - Place boxes unopened in original rooms.
• - Protect loss site from damage during delivery.
• - Use appropriate technology.

Requirements

• Must be 18 years of age or older
• Must have driver’s license and be insurable
• Must be able to lift up to 30lbs
• Must be comfortable working in challenging environments following fire, water or wind damage
• Must enjoy working with others

Qualifications

• Ability to multitask and prioritize in a fast-paced environment.
• Excellent time management skills to ensure efficiency
• Ability to work independently without supervision
• Enthusiastic
• Self-motivating
• Empathetic
• Strong customer service/people skills
• Detail oriented
• Ability to follow directions
• Excellent communication skills both verbal and written
• Team focus and drive to succeed

Pay

$14.00 - $17.00 per hour

Schedule

8 hour shift
On call
Overtime
Weekends as needed