Restoration Field Technician

Responsibilities

• Meet with homeowners to assess and inventory textiles affected by fire or flood, ensuring a compassionate and thorough evaluation.
• Transport damaged textiles to our warehouse, maintaining careful handling and documentation throughout the process.
• Cookordination with the restoration team to ensure timely and effective cleaning and repair of textiles, enhancing our service quality.
• Deliver restored textiles back to homeowners, providing a seamless and reassuring experience.
• Participate in cross-training opportunities to expand your skill set and contribute to various roles within the facility.
• Communicate clearly and empathetically with clients, building trust and maintaining our reputation for exceptional customer service.
• Maintain accurate records of all inventory and restoration activities, supporting our commitment to transparency and accountability.

Qualifications

• A clean driving record (required).
• Willingness to undergo a background check and an illegal drug screen.
• Strong attention to detail, especially when it comes to handling homeowners' personal belongings.
• Compassionate and respectful communication skills — you will be working with people who have just experienced a major loss. This role requires patience.
• Comfortable with technology (iPads are used for inventory and documentation purposes).
• Ability to lift and carry bags of clothing and other household textiles.
• A flexible schedule with reliable transportation to and from our warehouse.
• Ability to be on a rotating on-call schedule for emergency jobs that come in after hours and weekends.

Benefits & Perks

• Competitive starting pay with opportunities for advancement
• Performance-based pay increases and growth opportunities
• Full-time, year-round work with a stable schedule
• Paid training—no industry experience required
• Health, dental, and vision insurance (company contributes toward medical coverage)
• Paid time off and holiday pay
• Overtime opportunities during busy seasons
• Company uniforms and equipment provided
• Opportunities to cross-train and grow into leadership roles
• Supportive, family-oriented team culture