Restoration Estimator

Job Summary

At SERVPRO®, we are seeking self-motivated, proactive, responsible, and service-oriented teammates to join our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses.

About the Role

We offer a competitive compensation structure that includes an annual salary plus commission. Our team members also enjoy free uniforms, health insurance, vision insurance, dental insurance, and a 401(k) plan with matching.

Responsibilities

• Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps
• Assess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades
• Ensure all estimates and scopes align with client requirements and insurance carrier guidelines
• Create accurate sketches and develop an initial scope of work for mitigation and restoration services
• Deliver consistent, detailed, and well-documented estimates using industry-standard tools (e.g., Xactimate / Cotality™)
• Collaborate with Project Managers and field teams to validate scope, pricing, and production approach
• Assemble clear, accurate, and well-organized estimates for internal review and client submission
• Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams

Requirements

• Bachelor’s degree in construction management, Business, or related field preferred
• Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting
• Strong customer service skills with the ability to manage customers during stressful loss situations
• Excellent written and verbal communication skills for working with customers, adjusters, and internal teams
• Proficiency in Xactimate™ estimating software and familiarity with insurance carrier guidelines and TPA programs
• Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work
• Ability to thrive in a fast-paced, emergency service environment with shifting priorities
• Detail-oriented with strong organizational and documentation skills
• Team-oriented mindset with the ability to collaborate effectively with production crews and office staff

Qualifications

• Valid driver’s license with the ability to travel locally to job sites as needed
• IICRC Certifications Preferred
• Xactimate Training Preferred

Skills

• Walking and/or standing for extended periods throughout the day
• Frequent driving and sitting
• Occasional ladder use and work at heights
• Exposure to varying environmental conditions, including heat and humidity
• Work environments may include active job sites with elevated noise levels

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Training & development

Pay

The pay structure is an annual salary plus commission.

Schedule

Our schedule varies based on the needs of the business.