Restoration Crew Chief $500 Bonus (Rockford)

About the role

We are the nation’s largest ServiceMaster franchise company with an opening in our Rockford, IL branch. ServiceMaster DSI provides restoration in Rockford, IL and surrounding areas, investing in education, embracing innovation through the latest tools and technology, and giving employees the knowledge to lead and grow in a robust industry. We are leaders in disaster restoration cleaning, known for great care with clients and employees, and promote a collaborative culture that values flexibility, mutual respect, and work-life balance. This purpose‑driven career offers on‑the‑job training and opportunities for career advancement, where your work directly supports communities in times of crisis.

The Position: Restoration Crew Chief/Restoration Supervisor for residential and commercial fire and water clean‑up and restoration. Job assignments include specialty mitigation services, light demolition, water extraction, carpet and upholstery cleaning, mold abatement, vandalism clean‑up, fire and smoke damage mitigation, content move‑outs and pack‑ins, and content cleaning. The role also directs, aids, and supervises the Restoration Technicians assigned to the project, applying your skills, mentoring others, and taking pride in impacting your community.

Responsibilities

• Ensures the timely quality completion of assigned restoration cleaning, moving, packing, or general labor projects.
• Directs, aids and supervises the Restoration Techs and Staff Laborers assigned to the Restoration Crew Chief by the Project Manager for each project.
• Ensures and evaluates competence and quality of the Restoration Techs and Staff Laborers.
• Ensures a continuous increase in the knowledge and skill level (training) of the Restoration Techs and Staff Laborers.
• Ensures the security, integrity, and cleanliness of all company equipment and supplies used on or taken to assigned projects by the Restoration Crew Chief.
• Ensures the productivity of the Restoration Techs and Staff Laborers who are assigned to the Restoration Crew Chief by the Production Manager.
• Ensures all required restoration project documentation, including forms and photo‑documentation, is completed in accordance with established protocols.
• Ensures excellent customer communication and relations.
• Performs other duties as required, which may include job functions outside the scope of normal job duties.

Requirements

• Experience in restoration or carpet and upholstery cleaning.
• Previous experience as a Crew Chief in a fire and flood restoration company is highly desired.
• Strong communication skills.
• Valid driver's license and reliable transportation.
• Previous restoration experience is a plus.
• Ability to travel out of town.
• Able to move and/or lift 50+ lbs.
• Pass background check and drug screen.
• Water Restoration Tech Certification (WRT).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Wellness resources
• Potential for commission bonus

Pay

The salary for this position starts at $24‑$27 per hour and is negotiable based on experience, plus a $500 sign‑on bonus.