Restaurants Assistant Manager

About the role

This position is responsible for overseeing and leading designated locations, driving sales and maintaining high standards in customer service, operational efficiency, and team development. The role involves crucial involvement in team recruitment, selection, and growth, as well as responsibilities in additional departments within Business Operations.

Location: Central Park Zoo (On Site). Department: Restaurant Services. Position Type: Full Time. Reports to: General Manager – Business Operations. Manages: Unit Managers; Seasonal Staff.

Responsibilities

• Provides leadership, supervision, and delegation of operations to unit managers and seasonal employees.
• Trains on and emphasizes the importance of customer service, guest interactions and memorable experiences.
• Assists with the implementation of operational systems, procedures, and policies in support of WCS’s mission and business needs.
• Assists with meeting department financial forecasts by effectively using company tools to adjust operations as needed.
• Interview, hire, and train seasonal employees in accordance with company and department handbook and guidelines.
• Progressively document and discipline employees to encourage improved job performance in line with WCS policies and procedures.
• Fulfill guests' and employee needs quickly and efficiently as well as resolve complaints effectively.
• Responsible for maintaining inventory, ordering, receiving, and storing of product, equipment, and supplies.
• Maintain a clean and safe work environment by practicing high standards of food, human safety, and sanitation.
• Meet or exceed all federal, state, local, and WCS standards for sanitation, food presentation, and storage.
• Ensure overall consistency and high quality of products across operations.
• Ensure cash and inventory controls maintaining high standards of staff compliance.
• Work collaboratively with fellow employees and managers.
• Recognize teamwork and diversity throughout the department to resolve conflicts respectfully and in a timely manner.

Qualifications

• Bachelor’s Degree (Preferred)
• 2–3 years experience in restaurant management in a similar industry or high‑volume location.
• Proficient computer skills with Microsoft Office and POS systems.
• Ability to be flexible working in a fast‑paced environment.
• Ability to develop, implement, and measure action plans to effectively achieve sales goals.
• NYC Food Handlers License required (can be attained after hiring).
• Valid Driver’s License.

Pay

Salary Range: $60,000 – $66,300