Restaurant Team Member (Cashier & Kitchen) - Charley's Cheesesteak

Location: Minden, LA – Charleys' restaurant inside a fast-paced travel center.

Responsibilities

• Greet customers warmly and in a friendly manner.
• Take customer orders, accurately entering them into the system.
• Make recommendations for menu items and upsell products (such as sides, drinks, or dessert).
• Handle customer complaints or concerns professionally, ensuring a positive experience.
• Serve food and drinks to customers at the counter or at their table, as needed.
• Prepare and cook food items according to Charleys' standards, ensuring consistency and quality.
• Ensure all food items are cooked to the proper temperature and garnished appropriately.
• Assemble sandwiches and other menu items quickly and accurately, following recipes and portion guidelines.
• Maintain cleanliness and organization in the kitchen, adhering to food safety and sanitation practices.
• Operate the cash register, handle transactions, and process payments (cash, credit/debit).
• Give correct change and receipts to customers.
• Maintain accuracy in cash handling and register operations.
• Ensure the dining area, kitchen, and restrooms are clean and organized.
• Regularly clean and sanitize food preparation surfaces, utensils, and equipment.
• Help with general cleaning of the restaurant, including sweeping, mopping, and restocking supplies.
• Work closely with other team members to ensure orders are prepared and served efficiently.
• Help with stocking supplies and ingredients to ensure the kitchen is always prepared for busy periods.
• Assist with training new employees and providing support as needed.
• Assist with inventory management and stock control.
• Notify management of low stock or supplies and help with restocking inventory items.
• Follow all food safety and health regulations, including handling food, cleaning, and storage.
• Wear the required uniform and follow personal hygiene standards as outlined by the company.
• Follow all workplace safety guidelines to ensure a safe environment for yourself and your team.

Requirements

• Strong passion for providing excellent customer service and ensuring a positive dining experience.
• Good verbal communication skills for taking orders, interacting with customers, and working with the team.
• Ability to work collaboratively in a fast-paced environment and support other team members.
• Accuracy in taking orders, preparing food, and handling payments.
• Ability to stand for extended periods and lift items (up to 25-30 lbs).
• Ability to handle a variety of tasks and work in a fast-paced, often busy environment.
• Basic knowledge of food preparation, safety, and sanitation standards (training provided).
• Ability to stand, walk, and move around the store for extended periods of time.
• Schedule flexibility: must be available to work flexible hours, including evenings, weekends, and holidays, based on store needs.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Weekly Pay
• Growth Opportunities

Additional Information

• Entry-level position; prior experience in food service is not always required (training provided).
• Opportunities for advancement to higher roles, such as shift leader, supervisor, or manager.