Restaurant Supervisor (Working Supervisor)

About the role

The Bradley is seeking a Restaurant Supervisor to support the daily operations of its restaurant and bar venues (Birdie's and Arbor) while actively performing bartender and server duties. This role requires hands-on leadership, exceptional guest service, and support for the team.

Responsibilities

• Actively perform bartender and/or server duties during all scheduled shifts
• Lead by example through exceptional guest service, engagement, and hospitality execution
• Step into active service stations during peak periods to support flow and guest experience
• Maintain a strong presence on the floor, ensuring attentive and personalized service
• Demonstrate full knowledge of beverage program and menu offerings to support guest engagement and sales
• Support opening and closing duties for restaurant and bar operations
• Aid in coordinating floor coverage, section assignments, and service flow
• Ensure consistent execution of steps of service and brand standards
• Communicate in real time with culinary and bar teams to ensure smooth service execution
• Assist with POS accuracy, cash handling procedures, and end-of-shift reconciliation
• Engage directly with guests to enhance their experience and anticipate needs
• Resolve guest concerns quickly, professionally, and with ownership
• Ensure all guest interactions reflect The Bradley’s service culture and standards
• Support real-time service recovery to maintain guest satisfaction and loyalty
• Provide real-time coaching and guidance to bartenders and servers during service
• Aid in onboarding and training new team members through hands-on support
• Reinforce service standards, cleanliness, and beverage presentation expectations
• Promote teamwork, accountability, and communication across all shifts
• Ensure bar and service areas are fully stocked, clean, and organized
• Assist with inventory control, requisitions, and product rotation
• Support compliance with sanitation, safety, and alcohol service regulations
• Maintain awareness of cost control, portioning, and waste reduction during service
• Assist with administrative or additional operational tasks as needed

Requirements

Essential qualifications include:

• A strong guest service focus
• Indiana Alcohol and Tobacco Commission (ATC) certification for responsible alcohol service (if required)
• Knowledge of current beverage trends, including mixology, wine, beer, cocktails, and spirits
• 2-4 years of bartending experience in a high-volume and/or upscale environment
• The ability to lead and support a team during service in a fast-paced, guest-facing environment
• The ability to remain effective under pressure while actively contributing to and guiding team execution on the floor
• A passion for delivering exceptional guest experiences and fostering a positive, team-oriented service culture
• Strong communication skills and the ability to interact professionally with guests and team members

Qualifications

Preferred qualifications include:

• A welcoming and engaging personality
• Experience with onboarding and training new team members
• Passion for hospitality and guest service
• Ability to handle multiple tasks and responsibilities simultaneously
• Attention to detail and organizational skills

Skills

Key skills required for this role include:

• Exceptional customer service skills
• Effective communication and interpersonal skills
• Knowledge of beverage service and menu offerings
• Leadership and team management skills
• Time management and multitasking abilities
• Problem-solving and conflict resolution skills

Benefits

Pyramid Global Hospitality offers a comprehensive benefits package including:

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays

Pay

$ [Insert actual salary here]

Schedule

Hours will vary based on the specific location and venue needs. Please refer to the job listing for details.