Restaurant Supervisor - The Class Act

About the Role

This position can be full-time with benefits or part-time depending on the applicant's availability. Supervise workers engaged in preparing and serving food and beverages, perform all functions of the service staff in The Class Act and Maikka, and serve as a trainer. Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts, and The Kirkwood Center for Continuing Education.

Universal Core Competencies

• Advocate for Continual Improvement – empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability – working together with a willingness to take ownership and account for our actions.
• Champion Service – anticipating needs and creating a welcoming, diverse, and inclusive environment.
• Perseverance – commitment to excellence even in the face of adversity or delay in achieving success.
• Lead – regardless of title, through positive influence.

Responsibilities

• Attend to the needs of hotel, meeting, restaurant, and/or bar guests and resolve customer complaints regarding food and beverage service.
• Train workers in food service and beverage preparation, and in service, sanitation, and safety procedures.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
• Observe and evaluate workers and work procedures to ensure quality standards and service.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Perform personnel actions such as hiring and disciplining staff, consulting with other managers as necessary.
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

Requirements

• Thorough knowledge of various computer software packages as well as office equipment and operation.
• Effective oral and written communication skills.
• Effective time management and organizational skills (multitasking).
• Work effectively and accurately in an atmosphere with frequent interruptions.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

Physical Activities (With/Without Reasonable Accommodation)

• Occasional (10-33%): standing, pushing, pulling, and grasping.
• Frequent (34-66%): reaching and viewing a computer and other types of close visual work.
• Constant (67-100%): sitting, walking, repetitive motion, talking, and hearing.

Qualifications

• High school diploma or the equivalent required.
• Must be at least 21 years of age.
• Preference will be given to those candidates with a post-high school degree.
• Preference will be given to those candidates with a minimum of two years full-time experience in a related hospitality/beverage setting and 1 year leadership or the equivalent education and related work experience.

Benefits

Kirkwood offers a wide range of employee benefits.