Restaurant Supervisor - Earth at Hidden Pond

About the role

Join the team at Earth at Hidden Pond in beautiful Kennebunkport as a Restaurant Supervisor and help create exceptional farm-to-table dining experiences in a serene woodland setting. Earth is seeking a motivated and hospitality-driven leader who thrives in a fast-paced environment and is passionate about delivering outstanding guest service.

Responsibilities

• Opening restaurant duties such as turning on lights, inspecting property, unlocking doors, counting of bank bags and distributing to necessary employees, etc.)
• Ensure scheduled employees have arrived timely to their shift.
• Communicate any absences and rectify by filling shift as needed.
• Assign servers to sections and distribute floorplans.
• Conduct pre-shift meetings daily and communicate necessary information to staff such as safety reminder, VIPs in house, reservations on the books, side work and deep cleaning goals, etc.
• During shift, act as a server, busser, host, food runner, and support each position based on business needs.
• Collect closing reports and closeout with team each shift. Use proper cash handling and make cash drops as required.
• Closing duties including turning off lights, inspecting property, turning off mechanical items, cleaning the restaurant, resetting tables, ensuring the bar area is clean and sanitized, ensuring all side work is completed, and locking of doors.
• Assist in interviewing candidates as requested.
• Assist in initial and ongoing training for new hires, issuance and adherence to uniform/appearance policy, time and attendance policy, steps of service training, ensuring access to appropriate systems, etc.
• Ensure proper inventory and effective ordering. Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management, and keeping par levels, and completing monthly inventory.
• Assist with in-house events. Prepare food and beverages needed, assist with room set up, AV, bar, and directing rental services.
• Assist with in-house breakfast program as scheduled.
• Assist manager with collection and coding of invoices as requested.
• Ensure compliance with all F&B operational procedures. Work with F&B Director on development of SOPs as needed.
• Intentional guest engagement through “touching tables” and ensuring guest satisfaction at all times. Assist servers with guest service issues and customer recovery efforts. Suggest elevated guest service opportunities for VIPs and special occasions.
• Expedite food regularly, practicing and training for proper timing of food courses.
• Assist in all in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting.
• Ensure team is educated on all tip pool and service charge distribution policies. Manage fair, consistent distribution of tips and SCs.
• Cook and serve food to guests.
• Cook and serve food to guests.
• Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, pillows fluffed).
• Maintain cleanliness of bars, dining room, guest entry spaces, bathrooms, and back of house spaces.
• Communicate with other managers and staff in a positive, efficient, and friendly manner.
• Demonstrate a team-focused attitude and encourage collaboration.
• Motivate and lead the team to accomplish tasks effectively.
• Escalate associate concerns to People + Culture department. Assist in resolution as requested.
• Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.

Requirements

High school diploma or equivalent. Previous experience in a similar role preferred. Must have strong communication skills, ability to multitask, and a passion for hospitality. Must be able to lift up to 50 lbs and stand for extended periods.

Qualifications

Must have a valid driver’s license and reliable transportation. Must be able to work flexible hours, including weekends and holidays. Must have a good working knowledge of Microsoft Office applications.

Skills

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize responsibilities.
• Attention to detail.
• Customer service orientation.
• Team player.
• Knowledge of food service operations.
• Ability to manage inventory and ordering.
• Ability to handle cash and make cash drops.
• Ability to train and mentor staff.
• Ability to manage in-house events and programs.
• Ability to maintain a clean and organized work environment.
• Ability to handle guest complaints and resolve issues.
• Ability to work independently and as part of a team.
• Knowledge of safety and security procedures.

Benefits

Employer-subsidized medical, dental, and vision insurance. Company-funded $25K in complimentary life insurance and $1K/mo. in disability. Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options. Additional Health & Wellness benefits including prescription and gym membership discounts. Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals. Flexible and understanding work-life equality. Family Matters Program of 3+ months paid parental leave for new parents. Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments. Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations. Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations. Gold Card annual complimentary restaurant allowance for managers. Discounted lodging rates from New England Inn & Resort Association partners. Customized learning opportunities for all employees. Supportive, open workplace culture. Company-funded Employee Assistance Program for life and mental health resources.

Pay

$18 - $20/hour, depending on experience.

Schedule

Variable schedule, typically 12-hour shifts, including weekends and holidays. Exact schedule will be determined during the interview process.