Restaurant Supervisor

About the Role

Sonesta Atlanta Airport South, located at 4669 Airport Blvd., College Park, GA, is seeking a supervisor to assist the manager in all aspects and functions of the Burger Place, Grab ‘n Go, Bar, and Banquets per Hotel standards.

Responsibilities

• Assist the manager in directing, implementing, and maintaining a service and management philosophy to ensure 100% guest satisfaction.
• Perform job functions with attention to detail, speed, and accuracy.
• Maintain confidentiality of guest and associate’s information and pertinent hotel data.
• Ascertain departmental training needs and provide such training.
• Work well under pressure to organize and attain production schedules and timelines.
• Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures, and standards.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Anticipate guests' needs and respond promptly to guests' requests, ensuring guest satisfaction.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Review daily activities, including:
  • House count
  • Forecasted covers for each outlet
  • Catering activity
  • Purchases
  • Meetings
  • Appointments
  • VIPs/special guests
• Complete work orders for maintenance repairs and submit to Engineering; contact Engineering directly for urgent repairs.
• Assist manager with monitoring and providing feedback to staff on their performance and development, including disciplinary problems and counseling according to Hotel standards.
• Assist with interviewing and hiring of new personnel according to Hotel policies and standards.
• Maintain complete knowledge of:
  • All liquor brands, beers, and non-alcoholic selections available in the restaurant.
  • The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Designated glassware and garnishes for drinks.
  • All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation, and prices.
  • Daily menu specials and discontinued items.
  • Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, dress code, and manual system procedures.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Maintain par levels for food and beverage supplies and equipment; complete requisitions to replenish shortages or additional items needed for anticipated business.
• Perform any other duties reasonably assigned by the manager.

Requirements

• High school diploma or equivalent vocational training certificate.
• Associates or Bachelor's degree in Business Administration or Hospitality preferred.
• 3-5 years of experience in the hospitality industry and in a management or supervisory role.
• Manager Food Handler's Certificate and TABC certificate required.
• Ability to communicate in English both verbally and in writing.

Essential Elements

• Knowledge of various food service styles.
• Knowledge of Food and Beverage cost controls.
• Minimum of 18 years of age to serve alcohol.
• Knowledge of menu development.
• Previous guest relations training and experience.
• Ability to suggestively sell.
• Exert physical effort in transporting up to 25 pounds to and from the work area; reach overhead full arm's length.
• Ability to move freely within the hotel.
• Ability to walk and stand continuously.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance