Restaurant Supervisor

Responsibilities

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department’s specifications.
• Use the department’s Job Skill Handbooks to consistently coach and train Associates.
• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.
• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.
• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.
• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.
• Champion Gold Key/PHR’s service culture, “The Keys to Making it Right” to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.
• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.
• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.
• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.
• Other duties as assigned.