Restaurant Shift Supervisor

About the role

SSP America operates several restaurants throughout the Boston Logan International Airport. As a Restaurant Shift Supervisor, you will support the Management Team in ensuring that standards of service are consistently achieved by the team and team members, with our guest as the #1 priority.

Responsibilities

• Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
• Coach team members through the induction process by acting as a training buddy to ensure a comprehensive orientation and maintenance of brand standards.
• Communicate and clarify major job duties, priorities, and expectations to team members.
• Provide support, direction, and encouragement to help the team succeed in delivering business goals.
• Observe, discuss, and document both good and unacceptable performance accordingly.
• Assist team members in developing the skills and abilities necessary for improved performance.
• Ensure that products are of the highest quality.
• Oversee cash duties.

Qualifications

• Ability to pass a 10-Year TSA Background Check.
• At least 18 years old.
• High School Diploma or equivalent.
• Minimum of 1 year of experience in the food & beverage industry.
• Full Service and/or Quick Service restaurant experience, preferred.
• Proven track record of resolving uncomfortable situations with clients, customers, peers, and direct reports.
• Excellent written and verbal communication.

Benefits

• Dental benefits
• Vision benefits
• Prescription benefits
• Medical benefits

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.