Restaurant Shift Manager - Three Sisters

About the role

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The Restaurant Shift Manager administers, directs and controls the effective and efficient operation of restaurants on a shift to shift basis. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Responsibilities

• Train all associates in the restaurants to perform their job duties to meet or exceed performance objectives for their position; provide tools and supplies needed.
• Evaluate and directs personnel, provide disciplinary action when needed.
• Ensure that all products served meet the established specifications and standards.
• Participate in weekly management meeting.
• Maintain constant control of situations in the restaurant including handling guest complaints, handling employee complaints, and other problems that are encountered.
• Report any incidents to appropriate Supervisors.
• Assure prompt, professional service to all guests.
• Responsible for approaching tables and speaking with guests to obtain feedback about dining experience.
• Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues.
• Advise the Restaurant Room Manager and/or the Restaurants Manager of daily problems and needs; utilize all available resources to maximize profits.
• Complete daily reports including Daily Manager Report and any Incident Reports.
• Prepare necessary paperwork, ordering of supplies and equipment needed for an efficient customer oriented operation.
• Communicate regularly with associates and keep them informed on all Casino Activities and events.
• Act as a liaison between management and associates.
• Ensure that staff behavior and appearance are in compliance with established standards.
• Share accountability for achieving cost goals, labor and expenses.
• Evaluate staff performance on a ninety (90) day and annual basis.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• Hours are determined by a 24-hour schedule.

Qualifications

• Must demonstrate leadership, fairness, and sensibility to the customers and employees.
• Must possess ability to instill a sense of pride and personal responsibility in subordinates.

Education & Experience

• Must be 18 years of age or older upon employment.
• High school Diploma or its equivalent required.
• Two-year Associate’s degree or Bachelor’s degree from a four-year college preferred.
• Minimum two (2) years food and beverage supervisory experience.
• Must have general knowledge of all phases of full service dining.
• Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.
• Must be computer literate, including a working knowledge of all Microsoft Office applications as well as restaurant automated systems.

Language Skills & Reasoning Ability

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements & Work Environment

• The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.
• Must be able to work in an environment where smoking is permitted.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
• Must be able to lift and carry up to fifty (50) pounds.
• Must be able to perform repetitive motions.
• Must be able to talk to and hear customers/co-workers.
• Must be able to assist with special needs of customers.
• Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to fifty (50) pounds of force frequently, and/or up to twenty (20) pounds of force constantly to move objects.
• Required to have close visual acuity to perform an activity.
• Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Pay

Starting Rate $22.00. Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.