Restaurant Shift Leader

Job Summary

Earn $22 to $22.57 plus tips! - Based on skills and qualifications! Potbelly Sandwich Shops seeks Shift Leaders to join their team. Founded in 1977, Potbelly continues to serve delicious food in a fun environment across the United States.

About the Role

Shift Leaders lead and behave according to Potbelly Values. They manage and develop associates to execute outstanding product quality and customer service, build sales, and control costs for each shift. They follow standard Potbelly operating policies and procedures, focusing on essential areas like people management, transitions, and customer service.

Responsibilities

• Lead and develop associates to ensure outstanding product quality and customer service.
• Manage and organize the line, delegating duties to associates.
• Work the line as needed, promoting sales through the marketing plan.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

Requirements

• Nonexempt travel requirements: rarely.
• Ability to work a minimum of 40 hours a week.
• Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Must be able to manage a fast-paced, high-volume shift while providing excellent customer service.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• High School degree.
• Minimum of 2 opens and/or closes per week.
• Pass a Food Safety Certification course (Illinois Department of Public Health or National Restaurant Association).

Skills

• Strong leadership skills.
• Exceptional customer service skills.
• Strong communication skills (verbal and written).
• Strong organizational skills.
• Strong interpersonal skills.

Benefits

Potbelly provides comprehensive medical, dental, and vision benefits along with group life insurance for eligible salaried and hourly employees.

Pay

$22 to $22.57 plus tips!

Schedule

Shifts vary based on location and availability.