Shift Leader

Basic Purpose and Objectives of the Position

The Shift Manager (SM) serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include driving excellence in customer service, maintaining company standards in product and facility specifications, reviewing food handling procedures, assessing operational processes, and managing human resources.

Principle Accountabilities

• Customer Satisfaction/Product Quality:

  • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
  • Conducts periodic food safety audits.
  • Provides on-going coaching and feedback to crew on customer service, product quality, and speed of service.

• Financial:

  • Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

• Operations:

  • Conducts daily inventory, completes shift-to-shift food safety audit, and sets up daily control sheets.
  • Reviews facility and equipment readiness.
  • Monitors inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards.
  • Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
  • In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

• Human Resources:

  • Provides ongoing coaching and feedback for crew employees.
  • Provides “hands-on” training for crew in Learning Zone.

Qualifications

• Pay and Benefits:

  • Full time Shift Leaders Wage rate - $17.00 to $20.00
  • Paid Time Off (PTO):
    • A full-time Team Member who has completed fifty-two (52) weeks of continuous full-time service is eligible for up to forty (40) hours of PTO pay per year.
    • A full-time Team Member who has completed five (5) years of continuous full-time service is eligible for up to eighty (80) hours of PTO pay per year.
  • Medical, Dental, and Health Insurance
  • Short-term disability is provided after 90 days of employment
  • Period bonus if store achieves desired goals