Restaurant Shift Leader

Job Title

About the role

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Today, we serve delicious food in more than 400 shops across the United States.

Responsibilities

• Leads and behaves according to Potbelly Values.
• Leads a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.
• Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to:
• FOCUS People
• Customers
• Sales
• Profits

Requirements

• Nonexempt
• Rarely travel
• Must have the ability/stamina to work a minimum of 40 hours a week.
• Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Must be able to manage a fast-paced, high-volume shifts while providing excellent customer service.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• High School degree.
• Must be able to work a minimum of 2 opens and/or closes per week.
• Must be able to pass a Food Safety Certification course.

Skills

• Ability to comprehend and communicate in English via verbal and written communication.
• Exceptional customer service skills.
• Strong communication skills, both written and verbal.
• Strong organizational skills and the ability to multi-task.
• Strong interpersonal skills.
• Ability to train and coach others.
• Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.

Benefits

Details about benefits are not specified in this job posting.

Pay

Earn up to $19.75 plus tips!

Schedule

Details about schedule are not specified in this job posting.