Restaurant Shift Leader

Job Summary

Earn $15.50 to $17 plus tips! - Based on skills and qualifications! Potbelly Sandwich Shops seeks Shift Leaders to join our team. Founded in 1977, we've grown to over 400 locations across the US, offering delicious food and great careers.

About the role

Shift Leaders lead and develop associates to deliver exceptional product quality and customer service, manage sales, and control costs. They also handle transitions into opening and closing duties, resolve customer issues, and promote sales.

Responsibilities

• Lead and develop associates to ensure outstanding product quality and customer service.
• Manage and organize the line, delegating duties as needed.
• Work the line as needed, ensuring food safety practices are followed.
• Count drawers and follow proper cash handling procedures.
• Control food costs, labor, waste, and cash on the shift.
• Oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees, and providing great customer service.

Requirements

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• High School degree.
• Ability to work a minimum of 40 hours a week, standing/walking for 8-9 hours per day, sitting for 1-2 hours per day, lifting up to 10 pounds frequently and up to 50 pounds occasionally.
• Ability to work a minimum of 2 opens and/or closes per week.
• Pass a Food Safety Certification course through the Illinois Department of Public Health or the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals, or the National Environmental Health Association (Prometric).

Qualifications

• Represent Potbelly Values.
• Comprehend and communicate in English via verbal and written communication.
• Exceptional customer service skills.
• Strong communication, organizational, and interpersonal skills.
• Strong leadership skills.
• Ability to manage a fast-paced, high-volume shift while providing excellent customer service.

Benefits

Job Title: Shift Leader
Department/Function: Operations
Location: Field, in Shop
Report to: General Manager/Assistant Manager
Details: Nonexempt
Travel Requirements: Rarely
General Description: Leads and behaves according to Potbelly Values. Leads shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to: FOCUS, Customers, Sales, and Profits.

Pay

$15.50 to $17 per hour plus tips.

Schedule

Shifts vary based on location and availability.