Restaurant Server

Responsibilities

• Provide the highest quality of service to guests in an attentive, courteous, and efficient manner.
• Receive and deliver guests' orders and collect payment.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Consistently upsell food, beverage and promotional items to guests.
• Be familiar with fire extinguishers, locations and know how to use them.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Able to stand during entire shift.
• Able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Able to effectively listen to, understand, and clarify concerns raised by employees and guests.
• Able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Able to maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Able to comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Able to maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Able to handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Able to cross-train in other hotel related areas.
• Able to maintain confidentiality of information.
• Able to show initiative, including anticipating guest or operational needs.