Restaurant Server - AM part time

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino, and numerous museums including the Rock & Roll Hall of Fame, as well as the area’s premier shopping and dining at Pinecrest. Our talented team of professionals has earned us a TripAdvisor Certificate of Excellence. Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, a restaurant, and a bar.

Responsibilities

• Prepare the restaurant pre-shift for the service ahead
• Greet guests as they arrive or move about the restaurant
• Guide guests on their culinary journey through descriptive selling of the menu
• Be accurate in your order taking, confirming all special requests
• Be the master of the menu, understanding the details to enhance the conversation
• Work collaboratively with other restaurant servers and kitchen/bar staff
• Assist guests who have concerns to guide them to a resolution that leaves them happy
• Finalize the experience through timely and accurate bill presentation

Requirements

• Engaging and welcoming personality
• Descriptive and persuasive sales ability
• 2-4 years of food service experience
• Knowledge of wine, beer, cocktails, and spirits
• Ability to work under pressure in a fast-paced environment
• Passion for creating an exceptional experience for all guests
• Excellent communication skills
• Availability to work a flexible schedule any day of the week (including weekends) and as early as 6am
• All weekends required

Pay

$8.50 (tipped) - $9.00 (tipped) per hour