Restaurant Operations & Marketing Manager

About the role

A dynamic and results-driven professional responsible for overseeing daily restaurant operations while developing and executing marketing strategies to increase brand visibility, customer engagement, and revenue growth.

Responsibilities

• Operational Management
  • Oversee daily restaurant operations ensuring smooth service and customer satisfaction
  • Manage staff scheduling, training, and performance evaluation
  • Maintain hygiene, safety, and quality standards
  • Monitor inventory, suppliers, and cost control
• Marketing & Branding
  • Plan and execute marketing campaigns (online & offline)
  • Manage social media platforms (Facebook, Instagram, TikTok, etc.)
  • Create promotional offers, seasonal campaigns, and event marketing
  • Coordinate with designers for posters, menus, and advertisements
  • Build and maintain the restaurant’s brand identity
• Sales & Revenue Growth
  • Analyze sales reports and identify growth opportunities
  • Implement upselling and cross-selling strategies
  • Develop partnerships, collaborations, and local promotions
  • Monitor competitors and market trends
• Customer Relationship Management
  • Ensure excellent customer service and handle complaints professionally
  • Develop loyalty programs and customer retention strategies
  • Gather feedback and improve service quality
• Reporting & Strategy
  • Prepare weekly/monthly performance reports
  • Set sales targets and marketing KPIs
  • Plan long-term business growth strategies

Requirements

• Experience: 6-11 years
• Education: Master of Business Administration

Skills

• Restaurant operations
• Restaurant management
• Retail operations
• Daily operations management
• Retail management
• Sales management
• Food service operations
• Food & beverage management

Last date of application: 20 August 2026