Restaurant Operations Manager

About the role

SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Dulles International Airport (IAD). This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.

Responsibilities

• Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts
• Hold GMs accountable for execution, results, and consistency
• Drive performance across:
• Food quality and execution
• Guest experience and service standards
• Labor, food cost, and controllables
• Compliance, safety, and brand standards
• Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy
• Ensure systems, processes, and reporting are consistently followed
• Support forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&Ls
• Identify gaps, address underperformance, and celebrate wins
• Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.

Requirements

• Minimum seven (7) years in restaurant/food service in a management/supervisory capacity.
• Minimum five (5) Years in a Restaurant General Manager capacity.
• Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired.
• Technical Training: Full Service and Quick Service restaurant experience preferred. Culinary background is desirable.
• Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Finance: P&L expert level with ability to teach and coach General Managers

Qualifications

• High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.

Benefits

• Medical, Dental and Vision
• Basic Life & AD&D Insurance
• EAP
• Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance
• SSP 401(k) Plan with Employer Matching
• PTO – Starting at 80 hours a year
• 6 Premium Paid Holidays
• Paid Sick Leave

Pay

$95,000 - $100,000 base + quarterly & year-end bonus potential

Schedule

Flexible schedule to accommodate airport operations