Restaurant Operations Manager

About the role

Join Our Team! Operations Manager - Multi-Unit Restaurant Leadership at Dulles International Airport (IAD).

Responsibilities

• Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts
• Hold GMs accountable for execution, results, and consistency
• Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership
• Drive performance across: Food quality and execution, Guest experience and service standards, Labor, food cost, and controllables, Compliance, safety, and brand standards
• Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy
• Ensure systems, processes, and reporting are consistently followed
• Support forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&Ls
• Identify gaps, address underperformance, and celebrate wins
• Address routine issues and escalate complex problems to higher management as necessary

Requirements

• Minimum seven (7) years in restaurant/food service in a management/supervisory capacity
• Minimum five (5) Years in a Restaurant General Manager capacity
• Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired

Qualifications

• High School Diploma or equivalent, associate’s degree or equivalent coursework preferred

Skills

• Full Service and Quick Service restaurant experience preferred
• Culinary background is desirable
• Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities
• Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members
• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports
• P&L expert level with ability to teach and coach General Managers

Benefits

• Comprehensive benefits package

Pay

$95,000 - $100,000 base + quarterly & year-end bonus potential

Schedule

Not specified