Restaurant Operations Manager

About the role

First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We hire managers that coach and develop team members who, in turn, fall in love with serving others – and thus the beautiful cycle of restaurant life continues.

Responsibilities

• Learns and supports our You First culture and core values
• Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
• Understands that we source great food for a reason and that our recipes must be followed
• Knows the restaurant sales and traffic goals – and works to exceed them
• Cooks the First Watch Five Steps of Service being implemented at every table
• Understands the background story of our 10 Commitments – and puts them into action
• Responds with a sense of urgency to both customer and employee concerns
• Communicates and takes immediate ownership of repair and maintenance issues
• Is certified in food safety – and identifies and coaches in all areas of safe food handling
• Continuously scouts for and interviews candidates to join our team
• Keeps our company assets secure; including computers, point of sale, security systems and equipment
• Understands the key responsibilities of every position in the restaurant
• Puts an immediate stop to any inappropriate behavior, investigates as needed
• Trains, coaches, and develops team members daily
• Recognizes performance that goes above and beyond
• Accounts for all daily revenues and deposits
• Completes our admin duties – and gets required paperwork in on time

Requirements

Must have a valid driver’s license and reliable transportation. Must be able to lift up to 50 lbs. Must be able to work flexible hours, including weekends and holidays. Must be able to work in a fast-paced environment.

Qualifications

Experience in restaurant management or leadership preferred. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Knowledge of food safety practices. Proficiency in Microsoft Office Suite.

Skills

• Strong leadership and coaching skills
• Ability to multitask and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Knowledge of food safety practices
• Proficiency in Microsoft Office Suite

Benefits

• One Shift - No Night Shifts. Ever.
• Opportunity to grow your career with a great company and great people!
• 24/7 Employee Assistance Program
• 401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)
• Quarterly bonus payment based on restaurant's performance
• Life Insurance
• Short Term Disability
• Long-Term Disability
• Dental
• Vision
• Health Insurance
• Bright Horizon - back up child and elder care
• Spot Insurance
• Supplemental Insurance (accident, critical illness, indemnity)
• Meal Discount
• Complimentary premium access to the Calm App, plus 5 gift subscriptions
• Unlimited access to medical and behavioral telemedicine through Cirrus MD
• Tuition Reimbursement & High School Diploma Program
• Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
• Childcare Discount Program
• Paid Time Off (PTO)

Pay

Salary range: $18.00 - $22.00 per hour

Schedule

Flexible schedule to accommodate restaurant needs. Some weekend and holiday work may be required.