Restaurant Manager - The Town Company
About the role
The Town Company is seeking an exceptional Restaurant Manager to lead one of Kansas City's most distinctive dining experiences. This role involves overseeing daily front-of-house operations, setting the tone for service excellence, and building a high-performing team.
Responsibilities
Leading daily restaurant operations, ensuring smooth service execution, strong communication, and exceptional attention to detail.
Maintaining an active presence on the dining room floor by coaching colleagues, supporting service, engaging with guests, and responding to operational needs in real time.
Creating memorable guest experiences by anticipating needs, building relationships with repeat guests, and resolving concerns with professionalism and genuine care.
Recruiting, training, coaching, and developing a high-performing front-of-house team while fostering a culture of accountability, collaboration, and continuous improvement.
Partnering with Culinary and Beverage leadership to ensure colleagues confidently represent our menus, wines, cocktails, and seasonal offerings.
Managing scheduling, labor, productivity, and operating costs while supporting revenue growth and overall restaurant performance.
Monitoring guest feedback, online reputation, and service trends to continuously elevate the dining experience.
Collaborating with hotel departments to ensure seamless service for restaurant guests, hotel guests, private events, and VIP experiences.
Qualifications
Three or more years of progressive restaurant, food and beverage, or hospitality leadership experience.
Experience leading front-of-house teams through hiring, scheduling, coaching, and performance development.
Experience in an upscale casual, chef-driven, luxury hotel, or other high-touch dining environment preferred.
Strong knowledge of restaurant operations, guest service, food and beverage, and service recovery.
Wine and beverage knowledge and a passion for hospitality are highly valued.
Why The Town Company?
This is an opportunity to lead at one of Kansas City's most celebrated restaurants while growing your career with Hyatt, one of the world's leading hospitality companies. You'll work alongside talented culinary and hospitality professionals in an environment that values excellence, innovation, teamwork, and genuine care—for our guests and for one another.