Restaurant Manager, Sienna Restaurant, Ambassador Hotel

The Restaurant Manager at Ambassador Hotel Wichita, Autograph Collection, sets and achieves the highest standards in all areas of restaurant operations. This includes managing the Team Member experience, Guest experience, and financial results.

Responsibilities

• Maintains P&L authority over assigned location.
• Manages the reservation system, flow of service, staff scheduling, schedule adjustments, and attendance notices.
• Facilitates staff briefings prior to all shifts.
• Must be a subject matter expert on all menu items and general guest information.
• Identifies talent both internally and externally. Interviews, hires, and onboards new Associates, with the intention of finding future leaders.
• Motivates, inspires, and constantly challenges the team to achieve at their highest level. Recognizes and rewards excellent performance. Quickly improves, or removes, low performers through coaching and documentation.
• Encourages staff to embrace the Mission and Values of the Company. Displays a passion for restaurant/hospitality, guest service, and quality improvement.
• Maintains current knowledge of Company and departmental policies and procedures and communicates expectations to staff.
• Promotes excellent guest service and handles guest concerns in a prompt and professional manner. Ensures Associates conduct themselves in a professional manner with the awareness that all actions and communications are within guest view.
• Maintains restaurant cleanliness in accordance with company standards. Assures sanitation standards are maintained in accordance with OSHA regulations and local health and safety codes. Participates in daily safety and cleanliness inspections. Assigns cleaning tasks to Associates during slow periods. Reports all maintenance requests in a timely manner.
• Ensures restaurant equipment is properly maintained and safely operated. Ensures that safety and security standards are emphasized and adhered to, and that Associates are trained in appropriate responses to unsafe situations.
• Performs and understands managerial functions with the POS system. Ultimately responsible for all cash handling and accountability.
• Aids in marketing and promotional programs to build restaurant sales. Writes timely schedules that meet the financial needs of the business while ensuring an excellent guest experience.
• Approves payroll hours on a daily and weekly basis for all restaurant personnel.
• Performs duties of Host, Server, and Server Assistance, Food Runner when needed.
• Communicates daily with President, General Manager of the hotel, and the VP of Culinary Operations.
• Enforces adherence to all side work.
• Maintains a positive working relationship with Kitchen staff.

Requirements

• Reading, writing, and oral proficiency in English language.
• Ability to supervise many employees in a high volume environment.
• Ability to analyze and solve problems.
• Ability to adapt to change, new situations, changes in staffing, and procedures.
• Knowledgeable of basic sanitation.
• Knowledgeable of computer operations and ordering procedures.
• Outgoing, sociable, and well spoken.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.
• Dedication and commitment to excellent customer service.
• ServSafe certified.
• 4-7 years Food and Beverage management experience in a fine dining environment preferred.
• Budgeting experience required.
• Experience with inventories required.