Restaurant Manager, Invited

About the role

The Restaurant Manager oversees daily food and beverage service within the club's restaurant operations, ensuring a seamless and exceptional member experience. This role supports the Restaurant Director and Food & Beverage Director, assisting during low-volume periods.

Responsibilities

• Maintain Invited service standards at high levels, following Invited’s service standards.
• Provide exceptional food and beverage service to members and guests, adhering to Invited’s standards of service and excellence.
• Ensure member/guest orders are accurately executed and delivered promptly.
• Supervise service staff as directed to ensure consistent and high-quality service execution.
• Monitor the reservation book to stay informed about shift functions, special notes, and room setups.
• Oversee room setups to match reservations and event specifications; ensure cleanliness and readiness for upcoming service hours or events.
• Complete opening and closing procedures for breakfast, lunch, or dinner shifts, depending on schedule.
• Ensure daily side work and assignments are completed in line with service FOCUS expectations, maintaining orderly and sanitary work areas.
• Aid in the training and development of service staff, ensuring a well-trained team that upholds service excellence.
• Participate in and as directed, lead staff meetings, daily line-ups, weekly service training meetings, and special training sessions.
• Help implement various training programs to maintain a skilled staff and drive member satisfaction and retention.
• Maintain comprehensive knowledge of the a la carte menu, including daily features and specials not listed on the menu.
• Have clear knowledge of the club’s liquor, beer, and wine offerings.
• Record any necessary information or tasks in the log to pass on to the next shift.
• Communicate with team members and supervisors about any updates, shifts, or special instructions to ensure smooth operations.

Requirements

• A high school diploma or equivalent.
• A minimum of 2 years of experience in the food and beverage industry, restaurant, or private club setting.
• Prior certifications include Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.
• Strong experience handling highly confidential material such as member and employee data.
• Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Work Schedule

Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.