Restaurant Manager - Graziano's Gables Restaurant

About the Role

Oversee and manage the daily operations of the restaurant, ensuring company objectives in sales, service, safety, quality, and appearance are met.

Supervisory Responsibilities

• Hire and train restaurant staff.
• Organize and oversee staff schedules.
• Conduct timely and constructive performance evaluations.
• Handle discipline and termination of employees in accordance with restaurant policy.

Responsibilities

• Partner with the Director of Operations and General Manager to develop and implement marketing and up-selling initiatives to promote restaurant food, beverage, and services, maximizing overall revenue.
• Monitor and assess product, service, and satisfaction trends; evaluate and address issues to make improvements.
• Ensure guests feel welcome and receive responsive, friendly, and courteous service at all times.
• Communicate politely and professionally with guests and coworkers, fostering a positive and productive working environment while holding the team accountable to expected results and standards.
• Maintain food production standards as per the Graziano’s Manual and Specifications.
• Collaborate closely with the Director of HR in recruiting, developing, and supervising team members, including conducting counseling, performance evaluations, and delivering recognition and rewards.
• Minimize costs, including food, beverage, supply, utility, and labor costs, while limiting waste and ensuring food preparation consistency.
• Ensure cash handling procedures comply with restaurant policies.
• Oversee all required paperwork, including forms, reports, and schedules, ensuring timely and organized completion.
• Review scheduled labor to align with company objectives, anticipating business activity to ensure all positions are staffed as needed and labor cost objectives are met.
• Administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
• Understand and comply with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements.
• Fill in where needed to ensure guest service standards and efficient operations.
• Perform other duties as assigned.

Skills & Qualifications

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management and organizational skills with strong attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.
• High school diploma or equivalent required.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

Physical Requirements

• Prolonged periods of standing and walking.
• Ability to traverse all parts of the restaurant quickly.
• Must be able to lift up to 25 pounds at times.
• May be required to work in excessive heat and cold associated with the kitchen environment.