Restaurant Manager - Gatlinburg

About the role

Calhoun's Restaurant is seeking a Restaurant Manager to join one of their Gatlinburg locations. The Manager is a leader who supports and makes decisions for the restaurant.

Responsibilities

• Establishes Guest Service and satisfaction as a priority through personal example
• Responds to Guest complaints and resolves them in a way that ensures the Guest will return again quickly and ensures that every Guest leaves happy before leaving the building
• Aids the Management Team with recruiting, retaining, training, and developing both Front of House (FOH) and Back of House (BOH) staff who are enthusiastically dedicated to delivering the highest level of Hospitality to the Guest
• Aids the Management Team in executing all plans to improve Guests' restaurant experience and increase Guest loyalty
• Aids the Management Team in achieving targeted budgets, goals, and objectives
• Aids the Management Team in community involvement programs and marketing runs
• Aids the Management Team to ensure the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines without compromise to providing quality food and exceptional service
• Aids the Management Team in controlling other direct operating expenses such as utilities, small-wares, etc., to minimize expense without adversely affecting operations
• Manages others work safely by being alert and taking action regarding safety hazards
• Ensures that all daily restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, payroll, purchase orders, bank deposits, employment-related forms, etc.

Requirements

• 2-5 years of Casual Dining, Upscale Casual Dining or Fine Dining Experience
• Strong leader with a positive attitude, enthusiasm and a passion for Hospitality
• Excellent communication skills and a strong attention to detail
• Outstanding leadership skills with the ability to effectively communicate, train, and develop your team

Skills

• Leadership
• Guest Service
• Communication
• Staff Training
• Budget Management
• Cost Control
• Recruiting
• Hospitality Management
• Conflict Resolution
• Operational Oversight