Restaurant Manager (Church's Chicken)

Job Summary

This description reflects management's assignment of essential functions; it does not prescribe all tasks that may be assigned.

Job Duties and Responsibilities

• Ensure our customers have great guest experience, by ensuring our products are hot, fresh and delicious.
• Manage and develop employees in the restaurant and ensure they are clean and neat in appearance.
• Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.).
• Ensures all employees are upholding strict food safety standards.
• Navigate customer complaints with grace and escalate complaints as necessary to the District Manager, QSR if unresolved.
• Ensure perishable products are properly rotated and stored to maintain freshness, avoid cross-contamination, and minimize spoilage.
• Actively recruit, interview, and staff store with the required number of employees to operate at budgeted hours without overtime or over-budget exceptions.
• Responsible for controlling inventory to maintain inventory shortage performance (at less than 1.0% short to merchandise sales).
• Compiles, inputs, reconciles, and balances each component of the daily close-out paperwork as well as completes end-of-the-day accounting by 8:00 am.
• Conduct cash audit weekly.
• Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store.

Knowledge, Skills, and Abilities

• An ideal candidate will have experience with or understanding of:
  • The physical ability to perform all duties of a restaurant team member regularly.
  • Food service/safety experience.
  • Good leadership, communication, and team-building skills.

Education and Experience

• An ideal candidate will have the following education and experience:
  • Two years’ experience managing a quick-service restaurant.
  • A valid driver’s license.

Company Summary

Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.