Restaurant Manager - Category 10 Nashville

Job Responsibilities

• Manage front-of-house staff and operations throughout the venue for restaurant, bar, private events, and concerts.
• Ensure guest service and operational needs are met, including quality food and beverage presentation at all times.
• Utilize time on the floor to build rapport with restaurant, bar, events, and entertainment guests.
• Inform guests of upcoming events and programming.
• Ensure consistent and positive guest service in all areas through continuous interaction and feedback requests.
• Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Actively participate in attracting, selecting, and developing front-line and management staff.
• Responsible for hiring, scheduling, training, payroll and related functions for hourly departmental staff.
• Provide leadership and direction to staff.
• Develop direct reports by communicating performance expectations and delivering timely feedback.
• Adhere to cash handling policies and procedures, including proper operation of POS terminals, opening and mid-day safe counts, cash pay-outs, nightly cash drops and reconciling financials at end of shift.
• Work with internal business partners, such as Marketing, IT, Human Resources and Accounting, to oversee and support all staffing and venue programming.
• Maintain proper purchasing and inventory levels for FOH culinary and beverage program needs based on fiscal business projections.
• Monitor and track operational costs, budgets, and resources. Generate and analyze staffing and revenue reports. Able to interpret and present data as related.
• Participate in developing short- and long-term plans for revenue growth and cost control measures. Seek opportunities to enhance revenue and produce new possibilities in all areas of operations.
• Support the security function to protect the restaurant's assets and the personal safety of the employees and guests.
• Partner with venue leadership and maintenance team to ensure proper maintenance and repair of the physical facility and contents.
• Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations.
• Maintain personal integrity by abiding by and supporting the values and principles of the company. Follow and support brand SOPs.
• Participate and respond to the annual company audits.

Requirements

• Education: High school diploma or equivalent required. Degree in hotel/restaurant management is desired; a combination of practical experience and education will be considered as an alternative.
• Experience: 3+ years' progressive hospitality management experience, preferably in a high-volume restaurant or nightclub space. Micros Point of Sale, Compeat, and Hot Schedules experience a plus. Vegas-Specific: Experience managing operations in accordance with union and labor relations agreements preferred.

Knowledge, Skills and Abilities

• Ability to establish clear direction, set goals, monitor progress, and measure results.
• Passion for the hospitality business and compassion for people.
• Capable of creating fun in a fast-paced and stressful environment.
• Able to communicate assertively in a non-aggressive, candid manner.
• Proficient experience with Microsoft Office applications and fluent with retail POS functionality.