Restaurant Manager

Essential Duties And Responsibilities

• Must follow proper Twin Peaks Girl Audition Guidelines
• Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks
• Ensure that alcohol is always served responsibly and in accordance with the law
• Drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts
• Hold kitchen staff accountable to standards, safety, and sanitation guidelines
• Responsibly handle cash, including but not limited to assigning drawers, computing employee checkouts, and bank deposits
• Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
• Effectively coach and counsel
• Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
• Proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines
• Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
• Hold team members accountable to standards and be willing to correct standards that are not met in any area including Image & Costume Guidelines
• Maintain organized and updated training schedules, programs and materials for new employees
• Effectively execute training and development programs including personal development
• Consistently manage the execution of Performance Based Scheduling
• Practice sound inventory control
• Dress and act professionally each day to set a good example for all employees

Education And/or Experience

• Must have leadership experience in high-volume restaurants and/or bars
• Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one or two-step instructions
• Ability to deal with standardized situations with only occasional or no variables
• Ability to mathematically compute proper change and accurately settle checks

Certificates, Licenses, Registrations

• Ability to apply common sense understanding to carry out multi-step instructions
• Ability to deal with quickly changing situations with many variables
• Ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits
• Must attend orientation and agree to policies and procedures as outlined
• Must attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision
• Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications

Physical Demands

• Regularly required to stand for up to 10 hours; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear
• Frequently required to reach with hands and arms
• Occasionally required to sit
• Occasionally lift and/or move up to 40 pounds
• Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

• Regularly exposed to fumes or airborne particles from the kitchen
• Occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler
• Sometimes uses toxic or caustic chemicals when cleaning
• Noise level at Twin Peaks is usually loud
• Many Twin Peaks restaurants have smoking sections for their guests, and managers may be exposed to cigarette or cigar smoke in this area