Restaurant Manager

About the Role

The manager directs the work of store employees to create and maintain a profitable environment that delivers best-in-class service, hospitality, food, and beverage to every guest. Responsibilities include managing costs, initiating local store marketing and recruiting efforts, and ensuring compliance with company policies and employment documentation.

Responsibilities

• Follow proper Twin Peaks Girl Audition Guidelines
• Uphold cleanliness standards per Health Code and Quality Assurance Checks
• Ensure responsible alcohol service in accordance with the law
• Drive sales through operational excellence, local store marketing, and recruiting
• Hold kitchen staff accountable for safety, sanitation, and standards
• Handle cash responsibly, including assigning drawers, computing employee checkouts, and bank deposits
• Address alleged discrimination or harassment in accordance with policy
• Maintain a workplace free of intimidation, discrimination, harassment, poor attitude, or poor work performance
• Coach, counsel, teach, and motivate all team members, including kitchen crew and Twin Peaks Girls
• Proactively recruit and cast Twin Peaks Girls meeting audition requirements
• Ensure Steps of Service and P.E.A.K.S. service standards are followed
• Hold team members accountable to standards, including Image & Costume Guidelines
• Maintain organized and updated training schedules, programs, and materials
• Execute training and development programs, including personal development
• Manage Performance Based Scheduling consistently
• Practice sound inventory control
• Dress and act professionally daily to set an example for employees

Requirements

• Leadership experience in high-volume restaurants and/or bars
• Ability to communicate effectively in English; Spanish skills are helpful
• Ability to apply common sense to carry out instructions and handle standardized situations
• Mathematical ability to compute proper change, settle checks, and perform accurate bank deposits
• Must attend orientation and agree to company policies and procedures
• Complete Twin Peaks manager training program before working unsupervised
• Complete all required training, including food and alcohol service certifications

Physical Demands

• Regularly stand for up to 10 hours, walk, use hands and fingers, and talk or hear
• Frequently reach with hands and arms
• Occasionally sit, lift, and/or move up to 40 pounds
• Vision abilities include close vision, peripheral vision, depth perception, and focus adjustment

Work Environment

• Regular exposure to kitchen fumes or airborne particles
• Occasional exposure to wet/humid conditions, toxic/caustic chemicals, and loud noise
• Possible exposure to cigarette or cigar smoke in designated guest areas