Restaurant Manager

About the role

TravelCenters of America offers a convenient, one-stop shopping experience to our customers. Each location has a plethora of dining options which gives our guests the variety they look for. The Restaurant General Manager leads the operations and marketing functions of the full-service restaurant. Additional responsibilities include staffing, training and development, general supervision of the staff, and improving profitability.

Responsibilities

• Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the restaurant (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy
• Serve each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude
• Provide great tasting / quality food, and a clean restaurant environment for all guests
• Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements
• Achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships
• Stay abreast of competitive practices that could have an impact on business; offers insights and recommendations to leadership
• Absorb duties of any hourly associate position as necessary

Requirements

• A High School Diploma (or GED) required. Associate’s or bachelor’s degree preferred
• 3+ years of supervisory experience in the full-service restaurant industry preferred
• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.)
• Exhibit excellent verbal and written communication skills
• Ability to work flexible hours including nights, weekends and some holidays
• Proficient in Microsoft Office; Operational understanding of POS software
• A valid driver's license is required

Qualifications

• Highly motivated and self-starter
• Passionate about serving others and creating a welcoming environment
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Excellent organizational and problem-solving skills
• Ability to handle multiple tasks simultaneously
• Ability to work in a fast-paced, dynamic environment

Skills

• Leadership
• Customer Service
• Team Management
• Financial Management
• People Development
• Operational Excellence
• Technology Proficiency

Benefits

• Competitive wages and annual bonus opportunity
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance (relocation not required)

Pay

$65,000.00 - 74,000.00 annually

Schedule

Flexible schedule to accommodate the needs of the restaurant and the team