Restaurant Manager

About the role

At The Salema Group Dunkin’, we seek a guest-focused, people-first leader to deliver exceptional service while building, training, and developing a high-performing team. Ideal candidates thrive in a fast-paced environment, leading from the front, and taking pride in owning the guest experience while developing future leaders.

Responsibilities

• Lead the Guest Experience
• Maintain a guest-first culture focused on speed, accuracy, and friendliness
• Ensure every guest interaction reflects our standards and brand expectations
• Resolve guest concerns quickly and professionally
• Develop & Lead Your Team
• Train, coach, and develop team members to reach their full potential
• Build a strong leadership pipeline within your store
• Provide clear expectations, feedback, and accountability
• Lead by example with a strong presence on the floor
• Drive Operations & Performance
• Ensure execution of all brand, safety, and cleanliness standards
• Manage daily operations to maintain an efficient, organized environment
• Oversee scheduling, payroll, inventory, and compliance
• Own the Business
• Manage and control labor, food cost, and operating expenses
• Analyze sales trends and implement strategies to drive growth
• Monitor KPIs and adjust operations to meet or exceed targets

Requirements

• 1+ year of food service management experience
• Strong leadership, communication, and organizational skills
• Passion for customer satisfaction and team development
• Ability to thrive in a fast-paced, high-volume environment
• High school diploma or equivalent
• Reliable transportation and flexible availability
• ServSafe certification preferred
• Ability to stand for extended periods and lift up to 50 lbs

What We Offer

• Competitive pay + monthly bonus (unlimited earning potential)
• 401(k) program
• Paid Time Off & Sick Pay
• 100% Medical & Dental (single plans) + contribution to family plans
• AFLAC (Accident, Short-Term Disability, Life Insurance)
• Free employee meals
• Tuition assistance through SNHU online programs

Schedule Expectations

• 40–50 hours per week
• 5–6 days per week
• Weekends and holidays as needed

About Us

The Salema Group is a local family business that owns and operates 28 Dunkin’ locations on the seacoast of New Hampshire and Maine. Founded in 1979, we have a deep commitment to our community and our team members. As a franchisee, you will be working independently but supported by a strong network of colleagues and resources.