Restaurant Manager

Job Summary

The Restaurant Manager is responsible for directing and organizing the activities and services of all hotel food and beverage outlets, including the restaurant, lounge, and room service, according to hotel brand standards. This role focuses on delivering outstanding guest service, ensuring financial profitability, and overseeing team performance and operational efficiency.

Essential Functions and Duties

• Manages all restaurant and beverage outlet operations, ensuring guest service standards, product quality, and overall profitability.
• Curates the beverage program and crafts a global wine menu that aligns with the restaurant's culture.
• Maintains team member performance, including supervision, evaluations, and recognition.
• Collaborates with the hotel’s General Manager and serves on the Executive Committee.
• Ensures compliance with health, safety, sanitation, and alcohol regulations.
• Implements marketing initiatives and up-selling techniques to maximize restaurant revenue.
• Recruits, interviews, trains, and manages team members.
• Maintains food and equipment inventories and keeps detailed inventory records.
• Makes weekly staff schedules based on forecasted occupancy while monitoring labor costs.
• Addresses guest complaints and ensures high levels of guest satisfaction.

Required Experience, Education, and Skills

• Bachelor’s degree from a four-year college or university, or 1-2 years of related experience and/or training, or an equivalent combination of education and experience.
• Strong knowledge of food and beverage operations, including menu planning and beverage program management.
• Excellent communication skills, both written and verbal, with the ability to speak effectively before groups of guests or employees.
• Ability to calculate figures such as discounts, interest, commissions, and percentages.
• Proficiency in basic computer functions, including MS Office, Outlook, Word, and Excel.
• Proven ability to lead and manage a team, including performance evaluations, training, and development.

Work Environment

• Occasional exposure to cleaning chemicals.
• Frequently stands for more than two-thirds of the time.
• Occasionally walks and sits for less than one-third of the time.
• Regularly lifts and pushes/pulls objects up to 25 lbs.
• Adheres to safety and security procedures to maintain a safe work environment.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Benefits

• Coverage for medical, dental, and vision insurance.
• PTO (Paid Time Off).
• 401(k) matching.
• Wellness support.
• Life and disability coverage.
• Savings accounts.
• Tuition aid.
• Travel and lodging perks.

Additional Information

An employer who violates this law shall be subject to criminal penalties and civil liability. Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.