Restaurant Manager
Position Overview
Spring Mill Country Club is seeking an experienced and energetic Restaurant Manager to lead the daily operations of Judd's and Jackson's, our casual family-friendly restaurant.
Essential Responsibilities
Oversee the daily operation of Judd's and Jackson's, ensuring exceptional service, hospitality, cleanliness, and efficiency.
Serve as Manager on Duty as needed, including opening and closing responsibilities and securing the facility at the end of service.
Maintain all dining room areas to club standards, monitor service flow, and make adjustments to maximize guest satisfaction and operational efficiency.
Plan dining room layouts and staffing levels based on anticipated business volumes and reservations.
Develop strong relationships with members and frequent guests to enhance the dining experience.
Address member and guest concerns professionally and effectively, resolving issues in a timely manner.
Seek feedback and identify opportunities to improve service standards and guest satisfaction.
Recruit, hire, train, schedule, supervise, and develop all front-of-house staff.
Conduct ongoing coaching and performance evaluations, lead daily pre-shift meetings, and train employees on POS systems, service standards, wine service, responsible alcohol service, and club policies.
Foster a positive, team-oriented culture focused on professionalism, accountability, and member service.
Manage labor scheduling to meet service needs while controlling labor costs, assist with budgeting and cost-control initiatives, maintain inventory levels, and promote wine, cocktails, and specialty beverage offerings.
Partner with the Executive Chef and kitchen staff to ensure seamless communication between front-of-house and kitchen operations, assist with menu rollouts, promotions, and seasonal offerings, ensure proper food safety, sanitation, and service standards are maintained, and assist with beverage promotions and wine program development.
Cook up private dining events and restaurant functions, prepare and communicate Banquet Event Orders (BEOs), and work closely with banquet and event teams to deliver exceptional experiences for club events, member functions, and private parties.
Manage and maintain restaurant reservation systems, utilize reservation platforms like OpenTable to optimize seating and guest flow, monitor reservations and dining room capacity to maximize service efficiency.
Ensure dining room areas, furnishings, fixtures, and equipment are maintained in excellent condition, identify maintenance concerns, coordinate repairs with appropriate departments, ensure compliance with local, state, and federal regulations, and promote a safe and clean working environment for employees and guests.
Collaborate to develop dining promotions, member events, and restaurant programming, support initiatives designed to increase member participation and restaurant revenue, and assist in creating unique dining experiences that enhance member satisfaction and club engagement.
Qualifications
Minimum of three (3) years of restaurant or dining room supervisory experience required.
Private club, country club, hotel, or upscale dining experience preferred.
Bachelor's Degree in Hospitality Management or a related field preferred.
Strong leadership, organizational, and interpersonal skills.
Excellent communication and guest-service abilities.
Knowledge of restaurant operations, food service, wine service, and hospitality standards.
Experience with budgeting, inventory management, labor scheduling, and cost controls.
Proficiency with Microsoft Office, POS systems, reservation software, and event management systems.
Experience with OpenTable and Banquet Event Orders (BEOs) preferred.
ServSafe Certification preferred.
Alcohol Beverage Certification preferred.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to reach, bend, stoop, and lift moderate weight.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
About Spring Mill Country Club
About Spring Mill Country Club Spring Mill Country Club features a private 18-hole golf course, Judd's and Jackson's Restaurant, banquet and event facilities, and a vibrant membership community. The club hosts weddings, tournaments, member events, corporate gatherings, and private celebrations throughout the year, providing exceptional experiences for members and guests alike.