Restaurant Manager

Guest Experience

• Role model exceptional hospitality, consistently delivering and elevating Hawksmoor service standards.
• Confidently lead and support all areas of the restaurant during service.
• Deliver and coach “Hawksmoor Steak Chat,” ensuring consistency and impact across the team.
• Provide expert menu knowledge, confidently recommending and describing dishes and drinks.
• Create genuine hospitality moments by engaging with Guests, managing “Journey to Regular,” and being visible on the floor.
• Oversee large party and private dining experiences, ensuring seamless execution.
• Role model and uphold Steps of Service, as well as opening and closing procedures.
• Maintain accountability for current guest experience scores, identifying opportunities, and implementing improvements within the restaurant.
• Confidently handle guest concerns or complaints and coach Team Members on effective resolutions.

Team Engagement & Culture

• Embody and champion the Hawksmoor values with a proactive, positive attitude - working hard while being supportive and respectful to others.
• Support recruitment and onboarding processes for Team Members.
• Provide ongoing feedback, coaching, and development support to Team Members.
• Create opportunities for progression and cross-site development within the team.
• Champion the team in service, across the wider restaurant, and on Blink.
• Ensure structured pre-shift briefings, ongoing training, and effective communication.
• Foster a positive, inclusive environment where team input is valued and morale is strong.
• Take ownership of management team development, following individual growth plans.

Health & Safety

• Adhere to all allergy awareness, cleanliness, and food safety procedures.
• Complete all required training and consistently uphold hygiene standards.
• Follow opening and closing procedures and confidently guide others in maintaining these standards.

Operational Standards

• Manage team scheduling and labor performance to meet business needs and financial targets.
• Oversee comps and promotions in line with budget, ensuring clear communication with the team.
• Recognize how operational mistakes can impact both the guest experience and the business.
• Ensure adherence to all financial procedures, including cash handling and safe management.
• Recognize the impact of operational decisions on both guest experience and overall business performance.
• Actively identify opportunities to reduce waste and improve operational efficiency.
• Enforce absence and lateness policies consistently and fairly.

Purpose & DEIB

• Champion Diversity, Equity, Inclusion, and Belonging within the restaurant.
• Use inclusive, respectful language while treating all Guests and Team Members with empathy.
• Actively recruit and build teams with diversity and inclusivity in mind.
• Be knowledgeable about Hawksmoor’s charity partners and sustainability goals and actively support these initiatives.
• Understand ingredient sourcing and the significance of operating as a B Corporation, including the commitment to responsible and sustainable practices.