Restaurant Manager

About the role

The Restaurant Manager oversees the daily operation of the Alpine Hall & Tipsy Trout as well as other potential activations at the Lodge at Spruce Peak. They are responsible for training and motivating staff to maximize profitability.

Responsibilities

• Responsible for the Daily Operation of Tipsy Trout & Alpine Hall and other activations as applicable.
• Training & Development of line level Colleagues and Managers to ensure seamless & luxurious guest service.
• Purchasing, Invoicing and Coding.
• Manages schedule and payroll for employees.
• Communicate information to the service team giving them the knowledge to be individually empowered.
• Ensures a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations through floor presence.
• Supervise the performance, attendance, attitude, appearance, and conduct of the service team.
• Monitoring and responding to customer experience opportunities in real-time.
• Ability to roll out and execute initial training as well as continuing education for colleagues.
• Guest Service Recoveries and Communication.
• Coaching in the moment to Service Colleagues for both celebrations and opportunities.

Qualifications

• A high school diploma or equivalent required.
• A college degree is preferred.
• 1-2 years of prior Management experience required.
• A flexible schedule to include early mornings, evenings, weekends and holidays.
• A basic understanding of MS Office and Micros.

Benefits

Competitive pay and health benefits. Additional perks include ski passes, fitness memberships, and free or discounted stays at Hyatt hotels worldwide. Long-term career opportunities within Hyatt are also available.

Pay

$65,000 - $72,000 per year.