Restaurant Manager

Benefits

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Key Performance Elements/Essential Functions

Operational Management

• Supports the GM and AGM in efficient and effective restaurant operations on a day-to-day basis.
• Aids and complies with all aspects of inventory, purchasing, receiving, and storage of Company-specified products.
• Ensures high standards of food quality and service.
• Ensures building, equipment, furniture, and fixtures are in good repair, clean, and maintained regularly, reports maintenance issues to the GM and AGM.
• Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
• In the absence of the GM, the AGM is responsible for managing and directing all aspects required within the restaurant.

Financial Management

• Aids the GM and AGM in managing the restaurant's labor, cost of goods, and overall budget, and makes the required adjustments to labor & schedules on a shift-to-shift basis without compromising the Guest experience.
• Maintains financial performance, including sales, expenses, and profitability, with the GM and AGM.
• Aids in the inventory, purchasing, receiving, and storage of company-specified products.
• Aids in driving sales through community engagement – become a presence in the community.
• Prepares reports as requested on financial performance for the Operations Leadership Team and Restaurant Support Center.

Staff Management

• Clearly and consistently communicates all restaurant policies and procedures and holds team members accountable for compliance.
• Recruits, hires, trains, and supervises staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
• The restaurant’s tertiary point of contact for selecting, training, developing, and motivating team members to achieve operational excellence.
• A brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Works with the GM and AGM to appropriately schedule FOH and BOH employees to ensure adequate coverage and the labor budget is met.
• Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities.
• Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Set the standard for the restaurant through leadership by example.
• Ensures a safe and harassment-free environment for all Team Members and Managers.
• Resolves staff conflicts and handles disciplinary actions as needed.

Customer Service

• Provides exceptional customer service and promptly addresses guest complaints and concerns.
• Maintains a positive and welcoming atmosphere for guests.
• Maintains guest feedback and provides support to the GM to implement improvements based on feedback (Yelp reviews, OpenTable reviews, Guest emails, etc.).

Marketing and Promotion

• Works with the GM, AGM, and Marketing Team to develop and implement marketing strategies to attract and retain guests.
• Executes company-wide promotional events and special offers.

Compliance and Regulations

• Ensures compliance with all local, state, and federal regulations, including labor laws and health codes.
• Upholds restaurant safety, sanitation, and security standards, including handling chemicals safely.
• Implements and enforces company policies and procedures to ensure compliance.
• Ensures building, equipment, furniture, and fixtures are in good repair and regularly maintained.

Position Requirements

• Minimum of 2 years of full-service restaurant experience along with experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, manager, etc.) in a high-volume full-service restaurant concept.
• Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills.
• Excellent interpersonal/listening/communication skills.
• Excellent problem resolution/guest recovery skills.
• Attention to detail and analytical skills.
• Experienced and proficient in the use of basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
• Strong commitment to serving others in the community.
• Acts with integrity and treats others with respect.
• ServSafe certified.

Commitment to Equal Opportunity

We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, sex, national origin, genetics, disability, age, or veteran status.