Restaurant Manager, AM

Main Duties And Responsibilities

• Lead all aspects of breakfast and lunch service, ensuring seamless, personalized, and attentive guest experiences.
• Maintain exceptional service standards by actively engaging with guests, anticipating needs, and resolving concerns with professionalism and urgency.
• Monitor the dining room throughout service to ensure quality, presentation, cleanliness, and ambiance consistently reflect the resort's luxury standards.
• Partner with the culinary team to ensure accurate, timely food delivery and exceptional execution.
• Foster meaningful guest interactions that build loyalty and create memorable dining experiences.

Leadership & Team Development

• Recruit, train, coach, and develop front-of-house team members while cultivating a culture of accountability, collaboration, and hospitality.
• Lead daily pre-shift meetings to communicate service priorities, guest preferences, VIP arrivals, and operational updates.
• Provide real-time coaching throughout service to reinforce standards and recognize outstanding performance.
• Complete performance evaluations, coaching conversations, scheduling, and development planning to support employee growth.
• Promote a positive, respectful, and inclusive work environment that encourages teamwork and continuous improvement.

Operational & Financial Excellence

• Oversee daily restaurant operations, including opening procedures, staffing, scheduling, cash handling, inventory controls, and service execution.
• Monitor labor productivity, payroll, supply usage, and departmental expenses while supporting financial objectives.
• Ensure compliance with all health, safety, sanitation, responsible alcohol service, and company policies.
• Maintain the appearance, cleanliness, and organization of all front-of-house areas to reflect luxury hospitality standards.
• Identify opportunities to improve operational efficiency while maintaining exceptional guest satisfaction.

Collaboration & Resort Partnership

• Partner closely with Culinary, Front Office, Housekeeping, Catering & Events, Engineering, and other departments to ensure a seamless guest experience throughout the resort.
• Communicate guest preferences, service opportunities, and operational needs proactively with leadership teams.
• Serve as a visible leader and ambassador for El Encanto by demonstrating professionalism, integrity, and a commitment to exceptional hospitality.
• Contribute to a collaborative culture focused on innovation, service excellence, and continuous improvement.