Restaurant Management

About the Role

As a Restaurant Manager, you will develop your team through strong, positive leadership and constructive feedback while delivering a great guest experience using an operational excellence model. You will oversee the overall operation of the restaurant according to Dunkin’ and franchisee standards, ensuring compliance with all applicable laws and driving profitable top-line sales.

Embracing a guest-first culture means taking personal responsibility to provide the best service in the industry by delivering quality products, fast and friendly service, and maintaining a clean restaurant environment for every guest, every day.

Responsibilities

• Recruit, hire, train, and develop employees while communicating clear job expectations.
• Plan, monitor, appraise, and review employee performance; provide coaching, feedback, and discipline when appropriate.
• Create and maintain a guest-first culture in the restaurant, ensuring all shifts are appropriately staffed to meet guest service goals.
• Maintain a safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards and systems are executed, completing audits and implementing plans to drive improvements.
• Control costs to maximize profitability and execute in-restaurant marketing promotions and new product roll-outs.
• Set sales goals, track results, and prepare action plans to achieve production, productivity, quality, and guest service standards.

Requirements

• Must be able to lift a minimum of 50 lbs and stand for up to 6 hours at a time.
• Must be 18 years or older and authorized to work in the U.S.
• Fluent in English; high school diploma or equivalent required.
• At least 2 years of management experience, preferably in the restaurant or retail industry.
• Flexible with working hours, including weekends; reliable transportation for work, banking, meetings, and training.

Competencies

• Guest Focus: Exceeds guest expectations, builds relationships, resolves concerns, and seeks feedback to improve operations.
• Passion for Results: Sets high standards, meets or exceeds goals, prioritizes tasks, and interprets reports to drive performance.
• Problem Solving and Decision Making: Identifies and resolves issues, empowers teams, and eliminates obstacles.
• Interpersonal Relationships & Influence: Develops team relationships, operates with integrity, encourages collaboration, and leads effectively.
• Conflict Management: Resolves conflicts through active listening, uses facts to address issues, and escalates when necessary.
• Developing Direct Reports: Creates individual development plans, provides coaching, and identifies training needs.
• Business and Financial Acumen: Understands profit and loss, analyzes key performance metrics, and sets goals to drive business success.

Benefits

• Competitive salary with a monthly bonus plan.
• Health insurance and 401k per company policy.
• Two weeks of vacation, life/disability insurance, and employee discounts (including discounted pet insurance).
• Complimentary and discounted meals.
• Outings, recognition contests, and opportunities for internal growth across 200+ locations.

Cafua Management Company operates 200+ Dunkin’ Donuts locations in 6 states and maintains a People First culture. Note: You are applying to work with a franchisee, not Dunkin’ Brands, Inc.