Restaurant Management

About the Role

As a Restaurant Manager, you will develop your team through strong, positive leadership and constructive feedback. You are responsible for delivering a great guest experience using an operational excellence model that drives profitable top-line sales. You will oversee the overall operation of the restaurant according to Dunkin’ standards, franchisee standards, and all applicable laws.

Embracing a guest-first culture means taking personal responsibility to provide the best guest service in the industry. This includes delivering quality products prepared correctly, fast and friendly service, and maintaining a clean restaurant environment for every guest, every day.

Responsibilities

• Recruit, hire, train, and develop employees
• Communicate job expectations and plan, monitor, appraise, and review employee performance
• Provide coaching, feedback, and discipline when appropriate
• Create and maintain a guest-first culture in the restaurant
• Ensure all shifts are appropriately staffed with qualified team members to meet guest service goals
• Maintain a safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality, and guest service standards
• Complete audits and implement plans to drive system improvements
• Control costs to maximize profitability
• Execute in-restaurant marketing promotions and new product roll-outs, including team training, marketing, and sampling
• Set sales goals and track results

Requirements

• Must be able to lift a minimum of 50 lbs
• Must be able to stand for 6+ hours at a time
• Must be 18+ years or older
• Must be authorized to work in the U.S.
• Fluent in English
• High School diploma or equivalent
• Transportation to work, banking (if needed), and to attend all meetings and training
• At least 2 years of management experience, preferably in the restaurant or retail industry

Skills & Competencies

• Guest Focus: Understands and exceeds guest expectations, develops guest relationships, and resolves concerns in a timely manner
• Passion for Results: Sets and maintains high standards, meets or exceeds goals, and contributes to team performance
• Problem Solving and Decision Making: Identifies and resolves issues, uses information to make decisions, and empowers others to do the same
• Interpersonal Relationships & Influence: Develops relationships, operates with integrity, and encourages collaboration and teamwork
• Conflict Management: Resolves conflicts through active listening and escalates issues as needed
• Developing Direct Reports and Others: Creates individual development plans, provides coaching and feedback, and identifies training needs
• Business and Financial Acumen: Understands profit and loss, analyzes key performance metrics, and sets goals to drive business results
• Flexibility with working hours, including weekends

Benefits

• Competitive salary
• Health insurance
• 401k per company policy
• Two weeks of vacation
• Life and disability insurance
• Outings and recognition contests
• Employee discounts and discounted pet insurance
• Complimentary and discounted meals
• Monthly Bonus Plan

With 200+ locations in 6 states, Cafua Management Company offers opportunities for internal growth and skill development in a People First culture. You will be employed by Cafua Management Company, a Dunkin’ Donuts franchisee, not Dunkin’ Brands, Inc.