Restaurant Host Supervisor - Maître D’

About the Role

As Restaurant Maître D’, you will shape a refined dining experience that reflects Forbes Four-Star and Five-Star service standards while supporting the daily operations of a luxury restaurant environment. You will serve as a key member of the Lautrec leadership team, balancing elevated guest engagement, operational oversight, reservation management, associate mentorship, and cross-functional collaboration.

Responsibilities

• Create memorable dining experiences by delivering personalized, anticipatory service that reflects luxury hospitality standards and the Nemacolin brand experience.
• Build lasting guest relationships through thoughtful engagement, service recovery, and consistent attention to guest preferences and expectations.
• Support the daily operations of the restaurant, ensuring smooth front-of-house execution, reservation flow, host operations, and elevated service standards throughout each shift.
• Partner closely with the Chef de Cuisine and Restaurant Manager to foster a collaborative and high-performing restaurant environment.
• Maintain and manage the restaurant reservation platform while overseeing all host stand operations with precision and professionalism.
• Communicate directly, and at times on behalf of ownership, executives, associates, and family members regarding matters connected to ownership interests and operational priorities.
• Prepare professional correspondence, acknowledgment letters, and operational communications that support leadership effectiveness and organizational alignment.
• Share relevant resort updates and operational information with associates to maintain awareness and consistency across the department.
• Participate in all required departmental and resort meetings while contributing operational insight and collaborative solutions.
• Support Food and Beverage leadership in maintaining compliance standards, including RAMP, ServSafe, Knife and Blade certifications, and required leadership training.
• Provide impartial coaching, mentorship, and performance feedback during training, service execution, and guest recovery situations.
• Review daily financial reporting and contribute recommendations, operational adjustments, and service improvements based on performance results.
• Reinforce Forbes Four-Star and Five-Star standards through every guest interaction, including sharing knowledge of resort experiences, amenities, and unique offerings.
• Contribute to a positive and engaging workplace culture by supporting associate engagement initiatives and encouraging professional growth.
• Navigate complex operational challenges with sound judgment, discretion, critical thinking, and timely decision-making.
• Manage multiple priorities, short-term operational demands, and long-term collaborative projects in a fast-paced luxury environment.
• Communicate effectively and professionally with guests, executives, leadership teams, and associates across all levels of the organization.
• Operate office equipment and business systems efficiently to support daily administrative and operational responsibilities.

Work Environment

• A fast-paced luxury hospitality environment where precision, professionalism, and elevated guest engagement are essential.
• A highly visible leadership role with direct interaction across guests, culinary teams, resort leadership, and Food and Beverage operations.
• A dynamic schedule that includes evenings, weekends, and holidays to support peak dining and resort operations.
• Opportunities to strengthen leadership capabilities, luxury service expertise, operational knowledge, and cross-functional collaboration skills.
• A physically active role requiring extended periods of standing and frequent movement throughout the restaurant environment.
• Physical responsibilities that include lifting, pushing, pulling, and carrying up to 30 pounds, along with bending, kneeling, climbing, and operating workplace equipment as required during scheduled shifts.
• An environment that requires discretion, confidentiality, adaptability, and composure during high-pressure service situations.

Requirements

• A polished and engaging professional presence with a passion for delivering elevated guest experiences.
• Strong interpersonal and communication skills that allow you to build trusted relationships with guests, associates, and leadership teams.
• The ability to remain organized, composed, and detail-oriented while managing multiple priorities in a high-volume environment.
• Confidence in making thoughtful decisions, resolving challenges, and navigating complex situations with professionalism and discretion.
• A collaborative mindset that strengthens relationships between front-of-house and back-of-house teams.
• A proactive approach to leadership, coaching, and associate engagement that contributes to a positive workplace culture.
• Strong time management skills with the ability to balance immediate operational needs and long-term projects effectively.
• Technical confidence using reservation platforms, Microsoft Office programs, and operational systems.
• A service-focused mindset aligned with Forbes Four-Star and Five-Star hospitality standards.

Qualifications

• Associate’s degree in Hospitality or a related field required; bachelor’s degree preferred.
• Minimum of 3 to 4 years of experience in a Food and Beverage restaurant or outlet environment.
• Experience in a Forbes Four-Star or Five-Star restaurant preferred.
• Proven experience delivering exceptional guest service and guest relations.
• Must possess an outgoing personality and knowledge of superior customer service practices.
• Strong communication skills with the ability to manage workflow priorities while fostering positive front-of-house and back-of-house relationships.
• Must be at least 18 years of age.
• Must be able to work varying shifts, including evenings, weekends, and holidays.
• Must speak English fluently.
• Ability to perform basic mathematical functions.
• Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
• Demonstrated judgment, discretion, and decision-making abilities when handling administrative and operational responsibilities.
• Ability to lift, push, pull, and carry up to 30 pounds.
• Ability to stand continuously for extended periods and perform physical movements including kneeling, bending, climbing, and equipment operation throughout scheduled shifts.

Benefits

• Competitive compensation and attractive 401(k) program.
• Medical, dental, and vision coverage available.
• Paid time off.
• Educational and career advancement support.
• Savings across resort dining, retail, spa, and activities.
• Discounted associate meals, dry cleaning, and uniform services.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.
• Paid training and continuous learning opportunities.
• Leadership development and accelerated leadership pathways.
• Mentorship, coaching, and cross-functional experience.
• Monthly recognition opportunities for associates, leaders, and teams.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration.