RESTAURANT HOST

About the role

As a Host/Hostess at PENN Entertainment, you’ll be the first point of contact for guests, ensuring they are seated promptly, friendly, and efficiently while maintaining equal distribution among lounge servers. You’ll work in a fast-paced, dynamic environment where enthusiasm and a passion for fun drive the team.

Responsibilities

• Greet and seat all restaurant guests in a timely and welcoming manner
• Answer phones and direct calls appropriately
• Ensure guests in each area are being properly attended to by servers
• Assist guests with seating and direct them to available tables
• Handle initial guest complaints and escalate to the manager on duty as needed
• Maintain a safe environment for team members and guests
• Stay up-to-date on casino events and hours of operation
• Follow proper procedures and documentation for transactions
• Attend scheduled meetings
• Perform other job-related duties as assigned

Requirements

• Understand and comply with all company and departmental rules, regulations, policies, and procedures
• Ability to establish and maintain effective working relationships with staff
• Proficiency in reading, writing, and verbal communication in English
• Basic math skills

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus (varies by position)
• Paid time off that increases with length of employment (earned according to local policy)
• Wellness programs supporting financial, physical, and mental well-being
• Career growth opportunities and professional development support

Pay

Starting salary: $16.00 per hour. Initial placement within the salary range is based on relevant knowledge, skills, and experience. Base salary is part of a competitive Total Rewards package.