Restaurant Host, PT

About the role

This position greets and escorts guests to tables in the restaurant, ensuring a courteous and efficient operation to maintain superior guest satisfaction.

Responsibilities

• Meet and greet guests as they arrive.
• Ensure even distribution of tables for each server.
• Always remember to smile.
• Virtually communicate to server the table number sat and the number of guests.
• Politely take guests to table.
• Hand them menus, a wine list, and inform them who their server will be.
• Inform guests of specials and leave with a courteous greeting.
• Clean and display proper menus before, during, and after shift.
• Check floor for debris, sweep and use carpet sweeper if necessary.
• Absorb and relay important reservation requests to servers.
• Effectively deal with customer complaints and concerns in a friendly and positive manner.
• Perform other duties as assigned per Manager.

Requirements

• Must possess an innate desire to serve.
• Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to move through a crowded room to seat guests.
• Ability to relay important reservation requests to servers.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
• No Prior Experience Required. Prior Hospitality Experience Preferred.
• Ability to multi-task.
• Ability to self-motivate during slow periods.
• Ability to interact with adults and children in a professional manner.
• Cash Handling Experience Preferred.
• Ability to direct guests to events throughout the hotel.
• Maintain a clean environment and ensure area is always organized.
• Clean all menus before, during and after shift.
• Ensure proper posture is maintained while at maitre'd stand.