Restaurant Host - Full Plate

About the role

The Restaurant Host is responsible for providing fast, friendly, and courteous service to every guest while taking reservations, greeting and seating guests, and handling guest inquiries.

Responsibilities

• Provide prompt, friendly, and courteous service of food and beverage to all our guests.
• Report to work well-groomed in full uniform and on time.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Be familiar with all check and cashing procedures to include POS system.
• Maintain records on established time sheets.
• Be knowledgeable of Seneca Niagara Casino & Hotel’s history, map of the property, location of restrooms and telephones, and hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
• Take comp and VIP reservations.
• Answer telephone calls appropriately according to procedure, answer all inquiries and report any and all compliments or problems to shift manager.
• Promote positive customer relations at all times.
• Clean and organize all host areas ongoing as needed.
• Review all server stations and shifts upon start of work shift.
• Maintain full knowledge of menu, wine lists, and daily specials.
• Have a consistent awareness of all activities occurring in each section.
• Visibly monitor service and performance of each server.
• Greet all guests within 5 seconds in a friendly and courteous manner using positive body language.
• Properly clear and reset tables according to host manual.
• Complete designated opening and closing side work daily and check with manager or shift manager before leaving.
• Perform any duties assigned by the manager or shift manager.
• Aid all other employees in performing their duties whenever required.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

Qualifications/Requirements

• Must have outgoing, friendly personality and a cheerful accommodating disposition.
• Education/Experience: Must be 18 years of age or older upon employment. High school diploma or equivalency preferred. Previous customer service experience required.
• Language Skills And Reasoning Ability: Must possess excellent communication skills. Ability to write routine correspondence and to speak effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Physical Requirements And Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Salary Starting Rate $16.00 Compensation Is Negotiable Based On Experience And Education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.