Restaurant Host/ess (Part-Time)

About the Location

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business, and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools, and a Spa dedicated to nourishment through nature.

About the Restaurant

Our Riva/Nordic Village restaurant is a seasonal outlet operating as Riva Terrace Restaurant & Bar in the spring and summer months and Nordic Village during the late fall and winter months. Season-to-season, this restaurant is operated by the same passionate team, out of the same remarkable space, but offers uniquely different dining experiences reflective of the beloved change of seasons in Minnesota.

About the Role

Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Responsibilities

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room.
• Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name while utilizing the guest’s name consistently.
• Inspect and maintain daily menus to ensure quality, condition, and appearance while developing a complete working knowledge of all menu items and daily specials.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

Requirements

• High school education or equivalent experience.
• Six to twelve months of restaurant, food and beverage, or equivalent experience is required.
• Working knowledge of the restaurant aspect of Four Seasons services, policies, or operations and general knowledge of the hotel (working knowledge generally learned on the job).
• Ability to operate computer equipment and the reservations system.
• Reading, writing, and oral proficiency in the English language.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Valid work authorization for the U.S.

Benefits

• Wage: $22.63 per hour + tips.
• Comprehensive health and vision insurance (available to full-time employees only).
• Discovery nights at Four Seasons properties around the globe (available to full-time employees).
• Holiday and vacation pay (available to full-time employees only).
• Daily meals inspired by award-winning chefs.
• Uniforms and uniform care.
• Sick pay.
• Disability coverage and life insurance (available to full-time employees only).
• Parking discounts.
• Staff lounge and cafeteria space with city view.
• Up to eight weeks of parental leave pay (available to full-time employees only).
• Fur baby insurance.
• 401(k) retirement plan.
• Discounted accommodations at Four Seasons properties worldwide.
• Dental coverage available at a discounted rate (available to full-time employees only).